Refund & Delivery Policy

Last updated: 9 June 2026

This Refund & Delivery Policy explains how Elevate Career Hub, located at No. 14 Street Adjah Adjonton, East Legon, Accra, Ghana, delivers its services and digital products and the circumstances in which refunds are available. It should be read together with our Terms & Services.

How we deliver

• Services (CV writing, coaching, application support, interview prep, and similar) are delivered remotely. After payment, we contact you using the details you provide — usually by email or WhatsApp — to begin work, agree on what is needed, and schedule any sessions.
• Digital products (DIY guides and templates) are delivered electronically. Where a download is available, a link is sent to the email address used at checkout. If a product is not yet available as an instant download, our team will email it to you shortly after purchase.

Delivery timelines

We aim to make first contact for services within one business day of payment, and to deliver digital products promptly after purchase. Specific turnaround times for completed work depend on the service and on how quickly you provide the information and materials we need.

Refunds on digital products

Because digital products are delivered instantly and cannot be returned, all sales of digital products are final and non-refundable once the product has been delivered or the download has been accessed. If you experience a technical problem accessing a product, contact us and we will make sure you receive it.

Refunds on services

• If you cancel a service before we have begun work, you may request a refund. A small payment-processing fee may be deducted.
• Once work has started (for example, drafting has begun or a session has been held), fees for the completed or in-progress portion are non-refundable, as the work reflects time and expertise already provided.
• If we are unable to deliver a service you have paid for, we will offer a suitable alternative or a refund for the undelivered portion.

How to request a refund

To request a refund or raise an issue with an order, email hello@elevatecareerhub.com with your name and your Paystack payment reference. We will review your request and respond within a reasonable time. Approved refunds are returned to the original payment method through Paystack.

Chargebacks

If you believe a charge is incorrect, please contact us first so we can resolve it directly. Raising a chargeback without contacting us may delay resolution.

Contact us

For anything to do with delivery or refunds, reach us at hello@elevatecareerhub.com or on WhatsApp at +233 53 111 3454.